Returns
Our refund and returns policy lasts 30 days. After 30 days from purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Returns will be sent to: MAX4 Returns, 8115 Blandsford Drive, Manassas, VA 20111
Refunds
Once your return is received and inspected, and if approved, we will refund your purchase. If the refund is not approved, we will notify you of the rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
We reserve the right to exclude sale items from the returns and refund policy. This is solely at our discretion and no prior notification of this beyond this policy statement is required.
Exchanges
Generally speaking, we do not offer exchanges, but will decide on a case by case basis. Please contact us if this is something you wish to do.
“Undelivered Orders”
Due to rampant abuse of “undelivered orders”, as a general policy, we will not issue any refunds for shipments that are marked as delivered by the carrier, such as FedEx, UPS and USPS. The shipments are scanned at the delivery address. At this point, the items are considered delivered and in your possession, and our obligation and responsibility have been fully discharged. We cannot be responsible for theft or other acts leading to the loss or disappearance of your items once they are in your possession and/or on your property. It is the responsibility of the recipient to provide a secure delivery environment.
Contact us at fishfishfish@iamwood.com for questions related to refunds and returns.
Fishing Rods Warranty
Fishing rods are warrantied for 1 year from time of purchase against manufacturer’s defects.
For rod returns to MAX4, please follow the steps listed:
Contact MAX4 at phone 703-940-2071 or email: scott.iamwood@gmail.com
Return your broken rod with the break clearly marked.
Include proof of purchase or a copy of your warranty registration.
Include $50 for shipping.
To register the purchase of your fishing rod, please click here.